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Service Ticket Differences

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Good day experts,

 

I have found a difference in the appearance of service tickets in the C4C system. I do not know what the differences are caused by, and what the difference between the Ticket work centres are.

 

The two questions I have -

 

1. I have assigned the exact same work centre views to two different business roles. Yet when I view a ticket with one b. role, I get a much more detailed view than with the other b. role.

For e.g. the actions button has different options in the two tickets AND some of the options on the Actions button in one role on the ticket are displayed as independent buttons on the view of the other role. The general layout of the ticket also looks different. I do not know what is causing this. Please see attached screen shots.

 

2. What is the difference between the Work Centres for

'Ticket' (SEOD_TICKETMD_SADL_WCVIEW),

'Ticket'(SEOD_TICKET_SADL_WCVIEW) and

'Work Ticket' (COD_WORK_TICKET_WCVIEW) under Service?

 

Can anyone explain this to me, please?

 

Kind regards,

Kendal

 

Added technical keys - Kendal


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